Frequently Asked Questions (FAQ)

Yes. We provide translation, revision, and proofreading services across marketing, finance, legal, technical, and corporate domains. We can also work directly inside your tools and internal systems.

Yes. We offer content adaptation (for example, for the Quebec or Canadian market), transcreation for slogans, ad copy, and pitches, as well as support for inclusive writing. These services are billed at an hourly rate.

Yes, we offer Urgent and Ultra Urgent options after analyzing the project. A rush surcharge applies to either the per-word or hourly rate. Urgent requests are accepted only when timelines are realistic.

To maintain premium quality, we chose to specialize in a limited number of language pairs. We currently offer translation and revision services only in French, English, and Spanish.

We handle all text types: press releases, emails, training material, presentations, packaging, websites, brochures, reports, financial statements, ads, magazines, books, HR communications, and more.

Turnaround depends on task type and volume. For a translation over 1,000 words, you should generally allow about 48 hours. Every request is reviewed individually and assigned a precise deadline.

We support you from intake through post-delivery follow-up, and we remain available for questions. Any additions or edits to the source file after delivery require a new request and may incur additional fees.

No. Our mission is to translate or improve already-written content so it accurately reflects what you want to communicate.

We do not offer pre-set hour banks. Instead, we offer monthly billing. One-off micro-requests (a few words or sentences) are billed with a 30-minute minimum.

Yes, certain one-off requests from individuals are accepted case by case. We reserve the right to decline some projects. When accepted, a 30% to 50% deposit is required before work starts.

We first analyze the document and calculate volume to set cost and deadline. Then: 1) translation by a first language specialist, 2) full revision by a second specialist, and 3) final quality assurance by a third person, including presentation checks and compliance with quality standards. The final file is then delivered with relevant comments when needed.

Our core team includes four to five full-time employees, supported by a network of specialized collaborators. Most have more than 12 years of translation and revision experience.

Because every project is unique, we analyze each request and provide a detailed estimate. We can also prepare an official quote for signature.

Both options are available depending on your needs. Per-word pricing gives a clear total cost upfront. When a mandate includes project handling or related services, hourly pricing is often preferred.

Revision, proofreading, editorial review, and adaptation services are billed at a fixed hourly rate.

Our rates are tailored to your needs after reviewing your documents. We then establish a detailed pricing grid that is fixed and guaranteed for one full year, with possible annual adjustments based on CPI.

We offer per-project billing (one invoice per mandate) or monthly consolidated billing (end of month). Payment is due within 30 days of invoice issuance.

We accept electronic funds transfers, bank wire transfers, Interac e-Transfers, and checks in Canadian dollars issued in Canada.

For projects under 10,000 words, management fees are included. Additional fees may apply for large projects or mandates spanning more than one month. Certain technical tasks (layout work, manual content extraction from PPT/PDF, image/subtitle transcription) may also be billed separately.

Yes. For Word, PowerPoint, and Excel formats, we can faithfully preserve the original layout. For PDFs, minor differences may occur depending on source file preparation.

We do our best to preserve visual presentation, but we are not a graphic design agency. We can translate text in visual assets, then recommend final polishing by a designer for optimal results.

AI may assist internal administration, but no translation or revision is entrusted solely to AI. Every mandate is completed by human language professionals following rigorous QA processes.

Yes, this service is available. For large files, revision cost can sometimes exceed the cost of translation done from scratch. Machine-translated text often creates terminology consistency issues that require extensive correction.

Three options are available: 1) online form, 2) secure client portals (FR/EN) after initial contact, and 3) email. We can also adapt to your own platforms (for example: Monday, Trello, Jira).

Yes. Our portals and systems are hosted on secure servers located in Quebec. Submitted data is retained for up to 7 days before destruction, and delivered projects for up to 21 days (or up to 365 days under a specific agreement). We guarantee confidentiality from intake to delivery.